Online solutions

  • PLATFORM

    Desktop

  • CLIENT

    Sber

  • YEAR

    2024

The product is designed to provide loans to large and super-large businesses under master agreements. The master agreement serves
as an equivalent to a credit card for individuals, featuring a limit on the funds available for the borrower to use.

User Interviews

01
Regular interviews with active users enabled us to identify growth opportunities and promptly address various interface issues.

Customer Journey Map

02
From the outset of my work with the product, I set a personal goal to minimize potential issues users may encounter when applying for credit funds and to enhance the overall user flow.

Prototyping

and Testing

03
...

Design system

04
Since the "Online Solutions" section is part of a larger system,
I utilized the existing design system, which significantly saved
us time. I contributed to improving the design system only when necessary.

Final design

05
...

Results

06
After implementing all the planned functionality, we launched a user survey to assess their satisfaction with the new tool. The results exceeded my expectations, yielding hundreds of enthusiastic responses.
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